Refund policy

We accept returns of eligible items within 15 days of the invoice date.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@gamapromotions.com.

If your return is accepted, we’ll send you further instructions, including the return address. Items sent back to us without first requesting a return will not be accepted.

The customer is responsible for all freight return costs unless the return is due to an error on our part or a product defect.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom or personalized products (such as items with embroidery, custom logos, or special orders). Because these items are made to order and cannot be resold, all sales on customized products are final.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gamapromotions.com.